Koala Pillow Review 2023

Koala Pillow Review 2023

Koala Pillow Review 2023

Special Offer up to up to 30% off Koala products

When it comes to getting a good night’s sleep, a comfortable mattress is not always enough. You also need a comfortable pillow that cushions your head well and suits your sleeping style.

And when looking for a pillow or other sleep accessories, people like to go with a trusted and reliable brand.

So, today we are going to review a pillow from Australia’s super famous and beloved home furniture brand – Koala!

Let’s take a look at the Koala Pillow’s design, comfort, and other key features.

Key Features

  • The pillow is priced at $170.
  • Its design is breathable and supports airflow. 
  • It’s a dual-sided pillow with a soft and firm side.
  • On a firmness scale, the pillow falls in the medium firmness range. The higher loft side feels like medium-firm and the lower loft side feels like medium-plush.
  • The pillow’s cover is made from a mix of TENCEL™ Lyocell fibers and polyester.
  • It’s completely filled with Polyurethane Gel Foam (memory foam).
  • Its cover can be easily removed and washed.
  • Koala Pillow comes in only the standard size, i.e., 72×39×15 cm.
  • The pillow can be trialed for 120 nights and has a 1-year warranty.
  • It is designed in Australia and manufactured in China.

Summary – TL;DR

The Koala Pillow has an intelligent and comfortable design that suits almost every type of sleeper with its two firmness options. On top of that, the pillow sleeps cool and provides excellent support. However, if you prefer a plusher pillow or are used to a feather pillow, the Koala pillow might not be the right choice for you.


  • Two firmness options can suit various sleeping positions.
  • Since it sleeps cool, hot sleepers love it.
  • The pillow provides great pressure relief and fairly moderate support.
  • 120-night trial discards all possible risks.
  • The pillow is delivered free of cost to several locations in the country.


  • Its high price might be a concern for some users.
  • Its height (15 cm) is a little more than regular pillows and can cause problems for stomach sleepers.
  • The Koala pillow comes in one (standard) size only.

WhatASleep’s Personal Experience

Although countless online reviews and testimonials speak high of the Koala Pillow, we still had to personally test and experience its real feel.

So, a team member at WhatASleep tried it for a week, and this is what we found out.

  • Firmness

No matter which side you sleep on, the Koala pillow doesn’t feel extra plush or super firm. Based on our experience, its firmer side is really supportive and falls in the medium-firm category, while the softer side is rather medium-soft.

Still, sleepers with different weights, body structures, and sleeping positions can have their own opinion about firmness levels.

  • Sleeping Positions

When it comes satisfying different sleeping positions, the Koala pillow does really well.

When sleeping on the firmer side of the pillow, the neck and spine align perfectly, and the head feels well supported at just the right height. So, the firmer side can easily satisfy average-sized combo sleepers (back, side, and stomach) who keep shifting their positions through the night.

On the other hand, the softer side of the Koala pillow gives a more sinking feeling, which would best suit stomach sleepers.

Who would not like it?

Stomach sleepers who are short might find the Koala pillow unusually tall and somewhat uncomfortable.  Similarly, large individuals or those with a broad body structure might feel the pillow is short when they sleep on their sides.

So, it’s best to take full advantage of the 120-night trial offered by the company.

  • Comfort

The Koala pillow does an exceptional job of combining comfort with support and pressure relief.

The best part is it is neither very plush nor very firm; instead, it is pretty adaptable to each user’s liking and keeps the head supported quite comfortably. The reason behind this adaptive behavior is the memory foam core that contours nicely to the head.

This contouring feature provides perfectly natural alignment between the neck and the spine in almost all sleeping positions. In fact, the Koala pillow specially benefits users who suffer from back or neck aches.

However, as a new Koala user transitioning from cheap fiber pillows, one finds the Koala pillow very dense and might take some time to get used to it. But once you settle in, you start acknowledging its comfort and pain relief benefits and become a fan pretty quickly.

  • Packaging

Koala is already famous for its intelligent marketing and excellent products. Recently, the brand has stepped up its unboxing game and invested resources in product packaging.

The Koala Pillow is presented in a blue box with a handle for easy gripping and moving. Inside the box, the pillow comes wrapped in a recyclable plastic cover, and there is also a sweet surprise waiting.

Once you open the box, a hidden sensor plays a sweet lullaby, which we think is a genius and lovely move!

Moreover, the cute packing box can later be used as a storage box.

  • Dimensions

The Koala Pillow comes only in the standard size. Here are its dimensions and weight:

Pillow size: W72 × D39 × H15 cm

Box size: W76 × D40 × H15.3cm

Pillow weight: 2.3kg

Boxed weight: 2.5kg

  • Outer Cover

The Koala pillow’s outer cover has a light texture and is knit in white color that adds to its comfy look.

The cover is made of 66% polyester and 34% TENCEL Lyocell. This unique combination provides the perfect balance between durability and breathability.

Further, each cover undergoes a moisture-wicking treatment that keeps the sweat away from the body and helps you sleep cool.

The cover also comes with a label on each side that indicates its firmness level. The softer side is marked with “S” and the firmer side is marked with “F.” Even after you remove the cover, you can easily differentiate between the two. The softer side has larger holes while the firmer side comes with smaller holes.

Moreover, the cover is removable and easy to clean.

  • Core Filling

The Koala Pillow’s most notable feature is the CertiPUR-US certified polyurethane memory foam core that helps you stay cool all night. You don’t need to flip the pillow to check which side is cooler; both sides sleep equally cool.

However, you will need to flip and choose your preferred side as per the desired firmness level. The firmer side has a higher loft and the softer side has a lower loft, making it a versatile pillow that’s comfortable for different types of sleepers.

Apart from this versatility and dual-use, Koala has another impressive feature. The pillow has a firm rim around the edge that ensures neck support and creates a floating effect for the head.

We also noticed that the pillow’s foam core is more responsive and lighter as compared to most traditional memory foams. This makes the pillow respond faster, allowing sleepers to change their position without sinking their heads.

Moreover, the foam core has a perforated design that promotes airflow. The perforated structure combined with the infused cooling gel helps users sleep cool all night.

How Does The Pillow Perform In Different Areas?

Let’s analyze the Koala Pillow’s performance in different areas.

  • Cooling

When it comes to cooling, Koala’s memory foam pillow performs extremely well. Its airflow supportive design and cooling gel lets you sleep cooler than most down or microfiber pillows.

This combination of air-hole core and cooling gel specially benefits hot or sweaty sleepers as the pillow efficiently wicks away the sweat.

  • Durability

Koala has never compromised on quality construction and materials in any of its wide range of products and the Koala pillow is no different. The brand itself is so confident in the pillow’s durability that it gives a 1-year warranty.

We strongly believe that the pillow can last for years if it is taken care of.

  • Off-Gassing

A freshly purchased Koala pillow gives off a slight gaseous smell. This process is called off-gassing, and these are actually VOCs (Volatile Organic Compound) escaping the pillow.

But there’s no need to worry because VOCs are not harmful (they are already present in your house).

If you have a sensitive nose, just let your pillow sit for a few hours and the smell will be gone.

Price, Warranty, and Customer Service

With all its features, comfort, support, and unique packaging, the Koala pillow comes at a hefty price of $170. Though the price is a little more than its competitors, the Koala pillow offers great customer satisfaction through its warranty and trial policy.

With its 120-night trial, you can practically test the pillow and decide whether it’s the right fit for you. Plus, its 1-year warranty means that you remain free from doubts about any manufacturing faults for one complete year.

On top of these, Koala has an excellent customer service; you can get the pillow delivered to most metro areas in Australia without any additional charges within four hours only. The delivery is free in other areas as well and completed in 1 to 10 business days.

Market Competition

Till now, we have discussed all the key features, pros, and cons of the Koala pillow.

Now, let’s see how it fares against its competitors in the market.

Koala Pillow vs Ecosa Pillow

Just like Koala, Ecosa is also a reputable mattress brand. It also makes quality products and has a huge customer base. However, comparing the two companies is a little tricky because their products differ in many ways.

For example, both companies produce memory foam pillows but they have different sizes, designs, prices, and other features. Let’s discuss one by one.

The Koala pillow has the traditional pillow shape and comes with its unique dual firmness options. On the other hand, the Ecosa pillow is a contour-shaped pillow that adapts to the head-neck trajectory and has a fixed firmness level.

When it comes to position suitability, both pillows satisfy a range of sleepers but Ecosa goes a step beyond and features a height adjustment option for small and large sleepers. However, the Koala compensates for this by offering two different firmness levels.

The pillows also differ in terms of warranty and trial. Koala offers a 120-night trial and 1-year warranty, while Ecosa offers 100 days for both trial and warranty.

The Koala pillow is expensive and is priced at $170, while the Ecosa pillow comes at $150. Plus, there’s a $30 promotion on Ecosa these days. And you can avail a discount on Ecosa if you buy 2 or 4 units together.

As per our experience, the Ecosa pillow can be termed as a purpose-built pillow and might be better for:

  • Sleepers who don’t change their sleeping positions all night.
  • Users who look for an extra supportive pillow.
  • Sleepers with neck or back pain.
  • Back or side sleepers with a large body structure or broad shoulders.

Still, if you put the Koala and Ecosa pillows up against each other, there will be one clear winner. Koala will easily edge out Ecosa in terms of its cooling ability and better trial and warranty options that come with the company’s extraordinary customer support.

Customer Reviews

Our team scrolled through numerous online testimonials while writing this review for the Koala pillow. The pillow racks up an incredible 4.5 stars out of 5 on different product review websites.

We found out that the majority of the customers are happy with their purchase. Even though some people complained about the price, they later acknowledged the pillow’s intelligent design and amazing performance.

But you should know that there was an occasional mention of issues related to height and desired firmness levels. So make sure you take advantage of the 120-night trial. Simply return the product and get your money back if the pillow doesn’t suit you.


We believe that the Koala pillow is an excellent choice for users who prefer the traditional shaped pillow. The pillow’s innovative design provides decent support and lets you sleep cool and comfortably.

Plus, its twin firmness options and contouring abilities can satisfy a range of sleepers with different body structures and weights.

However, since firmness and feel are subjective, it’s a good idea to test these out during the 120-night trial period.

If you face any issues with its construction or design, you can claim the 1-year warranty period and get a replacement!

Special Offer up to 20% off Koala Pillows

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